What is the status of my order?Once you place an order, you will receive an email order confirmation with the details of your purchase. When your package has been shipped, you will receive another email with the tracking link
Where do you ship from?
We ship from our warehouse in US and China. The packages ship from either location based on stock availability and your shipping address.
How long is the processing time?
It takes 2-5 business days to get your order ready and sent to the shipping carrier. Please keep in mind that there may be delays during holidays.
What is the estimated shipping time?
United-States
- Standard Shipping: 7 - 20 days
- Express Shipping: 5 - 18 days
Canada
- Standard Shipping: 10 - 25 days
- Express Shipping: 7 - 20 days
Australia
- Standard Shipping: 7 - 20 days
- Express Shipping: 5 - 18 days
United Kingdom
- Standard Shipping: 7 - 25 days
- Express Shipping: 5 - 18 days
Other Countries
- Please message us for an accurate estimated delivery time
Packages are shipped Monday - Friday and shipping times may be longer than expected due to customs in your country. In the case that your package exceeds the estimated shipping time, please send us an email so that we can investigate.
Why can't I track my item?
Orders need to be cleared from customs for the tracking information to update. Packages are randomly checked by customs and may take longer than the estimated delivery time
Do you accept returns? Yes, we do accept returns. Please send an email to twkrco@gmail.com with your order number, email, and reason for return.
